Unable to purchase VOLT theme & layout

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sjpc01
Posts: 4
Joined: 08 Jun 2016, 01:53

17 Jun 2016, 03:36

Hi,

My companies purchasing department are having difficulty purchasing the Volt theme and layout. The message below is presented. The credit is valid. Any thoughts?
Error processing credit card transaction. The value of this transaction has not been withdrawn from your card account.

Possible reasons:
* card is not active for secure online transactions;
* authorization data is invalid or incomplete;
* temporary error occurred while processing payment
Thanks,

cagatay.civici
Prime
Posts: 17999
Joined: 05 Jan 2009, 00:21
Location: Cybertron
Contact:

17 Jun 2016, 12:26

Hi,

Is it an amex card?

sjpc01
Posts: 4
Joined: 08 Jun 2016, 01:53

20 Jun 2016, 00:27

Hi,

Yes, Corporate American Express.

cagatay.civici
Prime
Posts: 17999
Joined: 05 Jan 2009, 00:21
Location: Cybertron
Contact:

20 Jun 2016, 13:16

I see, have you chosen american express option at store?

Image

sjpc01
Posts: 4
Joined: 08 Jun 2016, 01:53

21 Jun 2016, 01:25

Yes, have tried the American Express option, but still the same error.
Thanks,

wle24690
Posts: 4
Joined: 11 Nov 2015, 23:19

22 Jun 2016, 18:38

hi,
I buy License Key. "PrimeFaces Elite". In November 2015.

my data:
Email: wle24690@foxja.com
User: wle24690
info KEY: 1DT22539N2805474H


l hope your answer soon.


best reggards.
Wello

sjpc01
Posts: 4
Joined: 08 Jun 2016, 01:53

24 Jun 2016, 01:09

Hi,
Have check with our financial institution, they are not seeing the transaction being lodged. Are other Amex uses being processed?

User avatar
aragorn
Posts: 3227
Joined: 29 Jun 2013, 12:38

11 Jul 2016, 15:30

Please contact; contact@primetek.com.tr

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