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Unable to purchase VOLT theme & layout

Posted: 17 Jun 2016, 03:36
by sjpc01
Hi,

My companies purchasing department are having difficulty purchasing the Volt theme and layout. The message below is presented. The credit is valid. Any thoughts?
Error processing credit card transaction. The value of this transaction has not been withdrawn from your card account.

Possible reasons:
* card is not active for secure online transactions;
* authorization data is invalid or incomplete;
* temporary error occurred while processing payment
Thanks,

Re: Unable to purchase VOLT theme & layout

Posted: 17 Jun 2016, 12:26
by cagatay.civici
Hi,

Is it an amex card?

Re: Unable to purchase VOLT theme & layout

Posted: 20 Jun 2016, 00:27
by sjpc01
Hi,

Yes, Corporate American Express.

Re: Unable to purchase VOLT theme & layout

Posted: 20 Jun 2016, 13:16
by cagatay.civici
I see, have you chosen american express option at store?

Image

Re: Unable to purchase VOLT theme & layout

Posted: 21 Jun 2016, 01:25
by sjpc01
Yes, have tried the American Express option, but still the same error.
Thanks,

Re: Unable to purchase VOLT theme & layout

Posted: 22 Jun 2016, 18:38
by wle24690
hi,
I buy License Key. "PrimeFaces Elite". In November 2015.

my data:
Email: wle24690@foxja.com
User: wle24690
info KEY: 1DT22539N2805474H


l hope your answer soon.


best reggards.

Re: Unable to purchase VOLT theme & layout

Posted: 24 Jun 2016, 01:09
by sjpc01
Hi,
Have check with our financial institution, they are not seeing the transaction being lodged. Are other Amex uses being processed?

Re: Unable to purchase VOLT theme & layout

Posted: 11 Jul 2016, 15:30
by aragorn
Please contact; contact@primetek.com.tr