Payment error

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mazen-khalil
Posts: 1
Joined: 28 Jun 2019, 08:54

28 Jun 2019, 15:18

Hello,

I am facing issues with buying a theme.
Ref Number: 106418691
Error processing credit card transaction. The value of this transaction has not been withdrawn from your card account.
Possible reasons:
card is not active for secure online transactions;
authorization data is invalid or incomplete;
temporary error occurred while processing payment.
Recommendations:
Before the first online transaction using a credit card, please contact the issuing bank to make sure it is enabled for such operations.
Please try to set the 3D Secure password for the card used for the online payment, or try to complete the payment using a different card.
If you need more information about the password 3D Secure activation, please contact your card issuing bank in order to obtain the necessary details.
Additionally, in order to learn more about the security standard 3D Secure, please visit the section 'Security' from the 'FAQs buyers' on the site http://www.payu.com.tr.
I have tried different cards with no luck. Please advise.

Thank you!

mert.sincan
Posts: 4638
Joined: 29 Jun 2013, 12:38

08 Jul 2019, 09:53

Hi,

Please send an e-mail to contact_at_primetek.com.tr

Best Regards,

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