unable to download theme even though I purchased a Theme Designer license

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UX Design
Posts: 2
Joined: 04 Oct 2022, 15:41

13 Oct 2022, 21:51

Hello, We purchased a theme designer license, downloaded it and installed on our server locally. Everything is working perfectly with one minor exception. When I attempt to download the updated theme with the desired modifications I get hit with a dialog stating "A designer license is required to download this theme."

I have purchased a license, it is active. How do I remedy this issue? I can't find any information on how or where to inform our instance of the designer that we have an active license.

Do you have any guidance you can share?

Thanks in advance

cagatay.civici
Prime
Posts: 18616
Joined: 05 Jan 2009, 00:21
Location: Cybertron
Contact:

25 Oct 2022, 08:52

This is not expected, it should download how did you run the app locally? We're checking now as well

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